QUALITY STATEMENT
QUALITY PLAN
This Quality Plan describes the policy, values & culture necessary for
P.D.M (North East) Ltd to continually design, manufacture & deliver products of a high standard, achieving both internal & external customer expectations.
QUALITY POLICY
Quality & Delivery are our most important requirements.
In a participative environment of continuous improvement, our commitment is to satisfy our customers by providing error-free products & services.
P.D.M (North East) Ltd is dedicated to meeting/exceeding the expectations of its customers.
QUALITY CULTURE
Management & leadership, providing commitment & direction.
Continuous improvement, development of skills & knowledge.
Encourage initiative, creativity, communication & pride in work.
Work in partnership with customers & suppliers to develop long term relations based on excellence, trust & understanding.
Encourage all employees to live the core values.
Core Values
TEAMWORK/PARTNERSHIP
Create long term relationships with customers & suppliers.
INTEGRITY
To regularly assess the needs of the business & conduct our business affairs with integrity (Integrity implies: Honesty, Respect, Reliability)
INNOVATION
Strive to maintain an environment that will stimulate new & creative approaches to all aspects of our business.
Plans and strategies that demonstrate a commitment to the continuous development of personnel, products & processes.
Regular investment in capital equipment, processes, information technology & the environment.
EXCELLENCE
Promote academic development, create a learning environment, where everyone is encouraged to develop their knowledge, creative design & alternative thinking. Create a right-first-time attitude & uncompromising attention to detail.
Introduce control standards & measures commensurate with the obligatory and regulatory requirements of our customers.
Measure the indices & values that represent and accurately reflect the quality/performance of both the inputs & outputs of the business.